Reference

How we handle your information

We collect what we need to run your account, process your bKash and Nagad payments, and keep your sessions secure. You control your data, and this policy explains what we gather, how we use it, and who you contact to change or delete it.

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POLICY CONTACT

Reach us about your data

If you have questions about this privacy policy, want to see what information we hold, or need to update or delete your account data, use any of the contact methods below. Our team handles privacy requests for Bangladesh accounts and responds within the timeframe your local regulations require.

Team online

Live chat

Open the chat icon in the lobby and ask for a privacy request. Our team will verify your account and guide you through the steps to view, correct, or remove your personal information.

Email support

Send your privacy question or data request to the support email listed in your account dashboard. Include your registered mobile number so we can confirm your identity before processing the request.

Account settings

Log in and navigate to the privacy section under account settings. You can update contact details, review recent activity, and submit a data export or deletion request directly from that screen.

DATA PRACTICE

How we protect your information

We encrypt payment data when you deposit through bKash, Nagad, or Rocket, and we hash account passwords so even our team cannot read them. Session cookies keep you logged in across devices, and we log access attempts to detect unusual activity. You decide how long we retain your records, subject to the minimum periods your jurisdiction requires.

Encrypted transfers

All payment and login data travels over SSL encryption. When you send a deposit from your bKash or Nagad app, we receive only a transaction reference and the amount, never your full wallet credentials.

Cookie notice

We use session cookies to remember your login and preference cookies to display the lobby in your chosen language. Analytics cookies measure page load times and help us fix slow screens. Adjust or block cookies in your browser settings.

Account activity log

Your account history shows every login, deposit, bet, and withdrawal. Review it anytime to spot unexpected sessions. If you see a device or location you do not recognise, contact support immediately to lock your account.

Data retention limits

We keep transaction records for the period required by regulations in supported regions, then archive or delete them. Request early deletion through account settings, and we will process it unless local law or an active dispute requires us to retain the data.

Common privacy questions

We collect your mobile number, date of birth, and the payment method you choose during registration. After your first deposit via bKash, Nagad, or Rocket, we also store transaction references to verify withdrawals and comply with regulations in eligible regions.

Yes. Log in and go to account settings, then request a data export. We will send a file containing your profile details, transaction history, bet records, and session logs within the timeframe your local regulations require.

We share only what is necessary. Payment processors receive transaction amounts and references to clear your bKash or Nagad deposit. Game studios receive a session token to load your live casino or slot round, but not your full account details or payment information.

Open account settings and submit a deletion request. We will close your account and remove personal information within the period your jurisdiction allows, unless we must retain records to meet regulatory obligations or resolve an active dispute.

We temporarily lock your account and send a notification to your registered mobile number. Contact support to verify your identity and unlock access. We log all login attempts and flag sessions from new devices or unexpected locations.

Yes. Go to account settings and turn off promotional notifications. You will still receive transactional messages about deposits, withdrawals, and account security, but we will stop sending bonus announcements or lobby updates unless you turn them back on.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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